My Wyze Cam v3 Pro is Offline: A Comprehensive Troubleshooting Guide

There’s nothing more frustrating than setting up your Wyze Cam v3 Pro, only to find it’s offline and not recording or streaming footage. Whether you’ve just installed it or it’s been working fine for months, an offline camera can be a real headache. Luckily, there are several troubleshooting steps you can take to get your Wyze Cam back online and functioning properly.

Why Is My Wyze Camera Offline?

There are several potential reasons why your Wyze camera might be offline:

• Network connectivity issues: If your camera can’t connect to your Wi-Fi network, it won’t be able to communicate with the Wyze app or servers.
• Power issues: If your camera isn’t receiving enough power, it may go offline or behave erratically.
• Firmware/app issues: Outdated firmware or app versions can sometimes cause connectivity problems.
• Physical obstructions: Walls, interference, or distance from your router can all impact your camera’s wireless signal strength.

Before attempting any advanced troubleshooting, it’s a good idea to perform some basic checks:

• Ensure your internet connection is active and working properly.
• Check that your Wyze Cam is plugged in and receiving power.
• Restart your router and camera by unplugging them, waiting a minute, and plugging them back in.

If none of these basic steps resolve the issue, it’s time to dig deeper.

Perform A Power Cycle on All Your Devices

Sometimes, a simple power cycle can resolve connectivity issues between your Wyze camera, router, and mobile device. Here’s how to do it:

1. Restart your router by unplugging it, waiting 30 seconds, and plugging it back in.
2. Force quit the Wyze app on your mobile device and reopen it.

If the power cycle doesn’t work, move on to the next step.

Check That Your Router Is Connected to The Internet

Ensure that your router is connected to the internet by visiting a website on a device connected to your Wi-Fi network. If you can’t access the internet, troubleshoot your router or contact your internet service provider for assistance.

Clear the App Cache and Reconnect the Camera

Clearing the Wyze app cache can sometimes resolve connectivity issues. Here’s how:

1. Open the Wyze app and go to the “Account” tab.
2. Tap the gear icon to access “Settings.”
3. Select “Clear Cache” and confirm.
4. Force quit the app and reopen it.
5. Try reconnecting your Wyze Cam to the app.

If the camera still won’t connect, proceed to the next step.

Update the Wyze App and Camera Firmware

Outdated app or firmware versions can sometimes cause connectivity issues. Here’s how to update:

1. Open the Wyze app and go to the “Account” tab.
2. Tap the gear icon to access “Settings.”
3. Select “App Updates” and install any available updates.
4. Go to your camera’s settings and check for firmware updates.

After updating, try reconnecting your camera to the app.

Factory Reset the Camera

If all else fails, performing a factory reset on your Wyze Cam can sometimes resolve persistent connectivity issues. However, keep in mind this will erase all your camera settings, and you’ll need to set it up again from scratch.

1. Press and hold the setup button on your camera for 15 seconds until the light turns solid blue.
2. In the Wyze app, select “Add a Product” and follow the setup process for a new camera.

Wyze Camera Offline but Working

In some cases, your Wyze camera may appear as “Offline” in the app, but it’s still recording and functioning properly. This can be a bit confusing, but there are a few potential reasons why this might happen:

• Temporary connectivity issues: If your camera loses its internet connection briefly, it may show as offline until the connection is restored.
• Camera in “Travel Mode”: If you put your camera in Travel Mode, it will disconnect from the internet and show as offline until you disable Travel Mode.
• Network configuration issues: Problems with your network settings or router configuration can sometimes cause the camera to show as offline, even though it’s still recording locally.

In these cases, the best approach is to troubleshoot your network and camera settings to try to reestablish the connection. If the camera is still recording locally, your footage should be safe until you can get it back online.

Check the Network Status

If your Wyze Cam is offline, the first thing to check is the status of your home network. Even if other devices seem to be connected, there could be an issue preventing the camera from accessing the internet.

Check the Camera’s Signal Strength on Wyze App

The Wyze app provides a handy signal strength indicator for each connected camera. Here’s how to check it:

1. Open the Wyze app and go to the “Home” tab.
2. Tap the camera you’re having trouble with.
3. Look for the “Signal Strength” indicator in the camera’s settings.

If the signal strength is low or poor, try moving the camera closer to your router or addressing any potential signal obstructions.

Check and Change Network Settings

Sometimes, the cause of a Wyze camera going offline can be related to your network settings or configuration. Here are a few things to check and potentially adjust:

Check the Band of Your Wi-Fi Network

Wyze cameras are only compatible with 2.4GHz Wi-Fi networks. If your router is broadcasting a 5GHz network, the camera won’t be able to connect to it.

To check your network band, consult your router’s documentation or access its web-based configuration page. If necessary, you may need to enable or switch to a 2.4GHz network for your Wyze Cam to connect.

Enterprise-Grade Networks

Wyze cameras are designed for residential use and may not work properly on enterprise-grade networks with advanced security features or configurations.

WPA/WPA2 vs WEP Protocol

Wyze cameras are compatible with WPA and WPA2 security protocols but not with the older, less secure WEP protocol. If your network is using WEP, you’ll need to switch to WPA or WPA2 for your camera to connect.

Restrict Channel Bandwidth

Some routers allow you to restrict the bandwidth or channel width used by connected devices. If your Wyze Cam is offline, try adjusting these settings to allow more bandwidth or a wider channel for the camera.

Keep in mind that network settings can be complex, and making changes can potentially impact other devices on your network. If you’re unsure about any of these adjustments, it’s best to consult with your router’s documentation or contact its manufacturer for guidance.

Update Through Wyze App

The easiest way to update your Wyze Cam’s firmware is through the Wyze app itself. Here’s how:

1. Open the Wyze app and go to the “Account” tab.
2. Tap the gear icon to access “Settings.”
3. Select “App Updates” and install any available updates for the app.
4. Go to your camera’s settings and check for firmware updates.
5. If an update is available, tap “Update” and follow the prompts.

The app will walk you through the update process, which may take a few minutes to complete. During the update, your camera may go offline temporarily, but it should reconnect once the process is finished.

Manual Update

If you’re having trouble updating through the app, you can also manually update your Wyze Cam’s firmware by following these steps:

1. Visit the Wyze website and navigate to the firmware download page for your camera model.
2. Download the latest firmware version to your computer.
3. Open the Wyze app and go to your camera’s settings.
4. Tap the three dots in the top-right corner and select “Firmware Update.”
5. Choose the firmware file you downloaded and follow the prompts to complete the update.

Manual updates can be a bit more involved, but they’re a good option if you’re experiencing issues with the app or need to roll back to a previous firmware version for any reason.

Factory Reset Wyze Cam

If you’ve tried all the troubleshooting steps above and your Wyze Cam is still offline or experiencing issues, performing a factory reset may be your best course of action. This will restore the camera to its default settings, potentially resolving any software conflicts or glitches that could be causing problems.

Alert, However, keep in mind that a factory reset will erase all your camera’s settings and recordings, so you’ll need to set it up again from scratch. Here’s how to do it:

1. Once the reset is complete, the camera will restart, and you can set it up again from the beginning.

After the factory reset, follow the usual setup process in the Wyze app to reconnect your camera to your Wi-Fi network and configure any desired settings.

Update the Wyze Camera to the Latest Firmware

Before attempting a factory reset, it’s a good idea to ensure your Wyze Cam is running the latest firmware version. Outdated firmware can sometimes cause connectivity or performance issues, so updating to the latest version may resolve your problems without the need for a full reset.

Follow the instructions in the “Update Wyze Cam and App” section above to check for and install any available firmware updates.

I get “Device is offline (error code 90)” from my Wyze Cam v3.

If you’re seeing the error code 90 in the Wyze app, it typically means that your camera is offline and unable to connect to the Wyze servers. This can be caused by a variety of issues, including:

• Network connectivity problems: Check your internet connection and make sure your router is functioning properly.
• Firewall or security settings: Some firewalls or security software may be blocking your camera’s access to the internet. Try temporarily disabling them and see if that resolves the issue.
• Power issues: Ensure your Wyze Cam is properly powered on and receiving sufficient power.
• Outdated firmware or app: As mentioned earlier, outdated firmware or app versions can sometimes cause connectivity problems. Update to the latest versions and see if that helps.
• Physical obstructions or interference: Walls, appliances, or other sources of interference can impact your camera’s wireless signal strength. Try moving your camera to a different location or closer to your router.

If you’ve tried all the troubleshooting steps mentioned earlier and are still seeing error code 90, your best bet may be to perform a factory reset on your Wyze Cam. This will reset all the camera’s settings and potentially resolve any software or configuration issues that could be causing the connectivity problem.

Remember, the key steps are:

1. Power cycle your devices: Sometimes a simple restart can work wonders.
2. Check your network and internet connection: Ensure your camera has a strong, stable connection to your Wi-Fi network and the internet.
3. Update firmware and apps: Keep everything up-to-date to avoid compatibility issues and bugs.
4. Adjust network settings: Make sure your network is configured to work with your Wyze Cam.
5. Factory reset: If all else fails, a factory reset can sometimes resolve persistent software or configuration problems.

With a little patience and some basic troubleshooting, you should be able to resolve most offline issues and get back to enjoying the convenience and security of your Wyze Cam v3 Pro.

Here are some additional tips and sections that could be included in the blog post:

Optimize Your Wi-Fi Network for Better Camera Performance

Even if your Wyze Cam is online, you may experience connectivity issues or poor video quality if your Wi-Fi network isn’t optimized for the camera’s needs. Here are some tips to help improve your network’s performance:

Position Your Router Strategically

The location of your router can significantly impact the strength and range of your Wi-Fi signal. Position your router in a central location, away from walls, and free from obstructions. Avoid placing it near sources of interference like microwaves or cordless phones.

Use the Correct Wi-Fi Channel

Many routers automatically select the wireless channel, but this may not always be the best choice. Use a Wi-Fi analyzer app or tool to check for channel congestion and switch to a less crowded channel if necessary.

Upgrade Your Router

If you’re using an older router, it may be time to upgrade to a newer model with better range, faster speeds, and support for the latest wireless standards. Look for routers with beamforming technology, which can improve signal strength and coverage.

Consider a Wi-Fi Extender or Mesh Network

If your home has areas with poor Wi-Fi coverage, a Wi-Fi extender or mesh network system can help extend your network’s reach and provide better coverage for your Wyze Cams.

Advanced Troubleshooting for Persistent Offline Issues

If you’ve tried all the basic troubleshooting steps and your Wyze Cam is still offline, there are a few more advanced techniques you can try:

Check for Port Forwarding Issues

Some routers may block or restrict the ports that Wyze Cams use to communicate with the Wyze servers. You may need to configure port forwarding on your router to allow the necessary ports through. Consult your router’s documentation or contact Wyze support for guidance on this process.

Temporarily Disable Firewalls and Antivirus Software

In some cases, your computer’s firewall or antivirus software may be interfering with the Wyze app’s ability to communicate with your camera. Try temporarily disabling these programs and see if your camera comes back online.

Check for DNS Issues

If you’re experiencing persistent connectivity issues, it’s possible that there’s a problem with your Domain Name System (DNS) settings. Try changing your DNS servers to a public option like Google DNS (8.8.8.8 and 8.8.4.4) or Cloud flare DNS (1.1.1.1 and 1.0.0.1) and see if that resolves the issue.

Contact Wyze Support

If you’ve exhausted all troubleshooting options and your Wyze Cam is still offline, it may be time to reach out to Wyze’s customer support team for further assistance. They may be able to provide additional guidance or identify potential hardware issues that require a replacement.

Wyze Camera Offline: Common Error Codes and Their Meanings

When troubleshooting an offline Wyze camera, you may encounter various error codes that can provide clues about the underlying issue. Here are some common error codes and what they typically mean:

• Error Code 90: This code indicates that your camera is offline and unable to connect to the Wyze servers.
• Error Code 92: Your camera is experiencing connectivity issues and can’t connect to your local network.
• Error Code 94: There’s a problem with your camera’s firmware, and it may need to be updated or reinstalled.
• Error Code 41: This error suggests that your camera’s live stream has been interrupted or disconnected.
• Error Code 40: Your camera has lost its local network connection and can’t communicate with the Wyze app.

Knowing what these error codes mean can help you troubleshoot more effectively and potentially resolve the issue faster.

Case Studies: Real-World Examples of Resolving Offline Wyze Cameras

Sometimes, seeing real-world examples of how others have resolved offline issues with their Wyze cameras can be helpful. Here are a couple of case studies that illustrate common problems and their solutions:

Case Study 1: Connectivity Issues Due to Router Settings

Problem: A user was experiencing frequent offline issues with their Wyze Cam v3 Pro, despite having a strong Wi-Fi signal and up-to-date firmware.

Solution: After contacting their internet service provider, they discovered that their router was configured to use the WEP security protocol, which is not compatible with Wyze cameras. By switching to WPA2 security, the user was able to resolve the connectivity issues and keep their camera online consistently.

Case Study 2: Interference from Other Wireless Devices

Problem: A user found that their Wyze Cam would frequently go offline or experience choppy video streams, especially during certain times of the day.

Solution: After some troubleshooting, the user realized that their neighbor’s wireless security camera system was operating on the same Wi-Fi channel as their Wyze Cam, causing interference. By changing the Wi-Fi channel on their router, they were able to eliminate the interference and restore a stable connection for their Wyze Cam. These real-world examples demonstrate that resolving offline issues often involves carefully examining your network settings, identifying potential sources of interference, and making the necessary adjustments to ensure a reliable connection for your Wyze camera.